Vocational Certificate Program

The program prepares students for employment in customer care service positions. The content includes the development of interpersonal, communications, conflict resolution, leadership, decision-making, problem-solving, supervisory, and employability skills; diversity awareness; telephone techniques; and technical applications in the customer care environment.

Students in this program should be advised by the instructor or the program manager before enrolling in courses. For information call 633-8380.

Course Number and Title	Contact Hours
Professional Courses
*VPI 0100 Basic Reading Skills
*VPI 0200 Basic Mathematical Skills
*VPI 0300 Basic Language Skills
OTA 0900 Business Systems and Technology I	150
MKA 0043 Customer Assistance I	150
MKA 0047 Customer Assistance II	150
Total Contact Hours	450