Customer Assistance Technology (5619)


	Workforce Certificate

	Customer Assistance Technology (5619)

The program prepares students for employment in customer care service positions. The content includes the development of interpersonal communications, conflict resolution, leadership, decision making, problem solving, supervisory and employability skills; diversity awareness; telephone techniques; and technical applications in the customer care environment.

Expected Job Growth: Increasing

Starting or Average Salary: Starting: $20,000

Requirements and Curriculum:

Students in this program should be advised by the instructor or the program manager before enrolling in courses. For information call 904.633.8380.

Professional Courses:

*VPI 0100 Basic Reading Skills

*VPI 0200 Basic Mathematical Skills

*VPI 0300 Basic Language Skills

OTA 0900 Business Systems and Technology (150/5)

MKA 0043 Customer Assistance I (150/5)

MKA 0047 Customer Assistance II (150/5)

Credit Hours:

Total Credit Hours: 450 Contact Hours
15 Workforce Credits

*Students who have satisfactory test scores are not required to take these courses.

Need More Information?

Contact:

Sandra Beck , Downtown Campus, sbeck@fccj.edu 904.633.8380

Total Tuition and Fees:

Total Estimated Tuition*: $800. Estimated Books, Materials and Fees: $250. (*for Florida residents as of 7/03)


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