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| Information Technology Support Specialist (Help Desk) (6201)
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The Information Technology Support Specialist certificate provides a beginning level of technical training for individuals seeking positions in technical help desk positions.
Students graduating from this program should be qualified to fill help desk technical support positions in any size company. Common job titles for which this degree prepares students include: product support specialist, help desk specialist and technical support specialist.
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| All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.
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CDA 1302 Hardware Configuration (3) |
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CDA 1403 Software Configuration (3) |
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SOP 1002 Human Relations (3) |
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OST 1384 Introduction to Customer Service (3) |
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CGS 1570 Microcomputer Applications (3) |
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OR CGS 1100 Microcomputer Applications for Business and Economics (4) |
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CIS 2401 Help Desk Support Operations (3) |
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Credit Hours: 18 |
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Total Credit Hours: 18 |
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Contact: |
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Sandra Beck, Downtown Campus, sbeck@fccj.edu 904.633.8380 |
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John Trifiletti, South Campus, jtrifile@fccj.edu 904.646.2061 |
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Janice Hall, North Campus, jhall@fccj.edu 904.766.6705 |
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Todd Parrish, Kent Campus, tparrish@fccj.edu 904.381.3502 |
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Total Tuition and Fees: |
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Estimated Tuition: $1,042 (for Florida residents as of 7/03)
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