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Workforce Certificate | |
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| Customer Assistance Technology (5619) | |
15 Workforce Credits
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| Customer service is a growing field with high income potential for those who learn to deliver superior service. Employers will be impressed with your attainment of this workforce certificate, which focuses on a variety of vital skills: interpersonal communications, conflict resolution, leadership, decision-making, problem-solving, and supervision. The program includes diversity awareness, telephone techniques, and technical applications used in the customer care environment. | |||||||||||||||||||||||||
| Expected Job Growth: Increasing | |||||||||||||||||||||||||
| Starting or Average Salary: Starting: $20,000 | |||||||||||||||||||||||||
| Requirements and Curriculum: | |||||||||||||||||||||||||
| Students in this program should be advised by the instructor or the program manager before enrolling in courses. For information call 904.633.8380. | |||||||||||||||||||||||||
| General Education Courses | |||||||||||||||||||||||||
| Total General Education Credits: | |||||||||||||||||||||||||
| Professional Courses | |||||||||||||||||||||||||
| *VPI 0100 Basic Reading Skills | |||||||||||||||||||||||||
| *VPI 0200 Basic Mathematical Skills | |||||||||||||||||||||||||
| *VPI 0300 Basic Language Skills | |||||||||||||||||||||||||
| OTA 0900 Business Systems and Technology (150/5) | |||||||||||||||||||||||||
| MKA 0043 Customer Assistance I (150/5) | |||||||||||||||||||||||||
| MKA 0047 Customer Assistance II (150/5) | |||||||||||||||||||||||||
| Total Professional Course Credits: | |||||||||||||||||||||||||
| Professional Electives: | |||||||||||||||||||||||||
| Total Professional Elective Credits: | |||||||||||||||||||||||||
| Total Program Credits: 450 Contact Hours 15 Workforce Credits |
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| *Students who have satisfactory test scores are not required to take these courses. | |||||||||||||||||||||||||
| Need More Information? | |||||||||||||||||||||||||
| Contact: | |||||||||||||||||||||||||
| Sandra Beck , Downtown Campus, sbeck@fccj.edu 904.633.8380 | |||||||||||||||||||||||||
| Total Tuition and Fees: Total Estimated Tuition*: $810. Estimated Books, Materials and Fees: $250. (*for Florida residents as of 7/04) | |||||||||||||||||||||||||
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