Technical Certificate

Office Support (6100)

Where do you see yourself in a business office? Would you like to sit at the front desk, greeting callers and visitors and answering their questions? You may prefer to work behind the scenes as a data entry clerk. Your first choice might be to handle customer inquiries over the telephone and process service transactions. After completing the Office Support certificate program, you’ll be qualified for any of these vital, well-paid positions. If you’re presently employed, the supplemental training will increase your knowledge and help you progress in your career.

This technical certificate is included as an option within the Office Administration degree program. Students may choose to pursue an A.S. or A.A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificate programs to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determine the career education path that is best for you.

Students may complete a degree in only one of the three specialty tracks, Office Administration, Medical Office or Office Software Applications. Students who wish to add a second area of specialization after completing a degree should pursue the technical certificate in that area.

Articulation
Credits earned in this program can be applied to the A.S./A.A.S. degree in Office Administration.

Cost
Estimated tuition is $780 (for Florida residents, based on fees as of 7/05). Contact the program manager for additional costs (textbooks, materials, fees).

Need More Information? Contact:
Sandra Beck, Downtown Campus, 904.633.8380, sbeck@fccj.edu
Sheri Litt, Kent Campus, 904.381.3704, sblitt@fccj.edu

Curriculum

Professional Courses
OST 1100	Keyboarding/Introduction to Word Processing	3
CGS 1570	Microcomputer Applications	3
or CGS 1100	Microcomputer Applications for Business and Economics (4)
OST 1581	Professional Development in the Work Environment	3
OST 1384	Introduction to Customer Service	3
	Credit Hours	12

Total Credit Hours: 12

Please see the technical certificate Graduation Requirements.

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