Degree and Certificate Programs

Computer Sciences and Information Technology

PC Support Services (5786)

Workforce Credit Certificate Program

This program is designed for persons previously or currently employed in PC support services positions. The content includes software applications and operating systems including the use of advanced software/system features and programs; electronic communication via the Internet; Web page components; the interrelationships among major components of networks; hardware and software selection and installation; integration techniques to enhance projects; and preventative hardware maintenance.

Course Number and Title	Contact Hours	Workforce Credits
Professional Courses
*VPI 0100 Reading Skills
*VPI 0200 Mathematical Skills
*VPI 0300 Language Skills
OTA 0900 Business Systems and Technology I	150	5.00
MKA 0043 Customer Assistance I	150	5.00
EEV 0850 Operating Systems I	75	2.50
EEV 0851 Operating Systems II	75	2.50
EEV 0852 Operating Environments	75	2.50
EEV 0531 Computer Architecture	75	2.50
EEV 0860 Introduction to  Networking	75	2.50
EEV 0853 Installing and  Troubleshooting Software	75	2.50
EEV 0854 Customer Support and Business Practices	75	2.50
OTA 0930 Postsecondary Internship	75	2.50
Total Contact Hours	900	30.00

*Students who have satisfactory test scores are not required to take these courses.