Courses

College Credit Courses

OST 1384 Introduction to Customer Service — 3 Credit Hours

This course is an introduction to the basics of customer service. Emphasis is on enhancing customer relation skills, building rapport with customers and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations. Three contact hours. A.S., A.A.S.

College Credit Contents
OST1100
OST1108
OST1145
OST1324
OST1336
OST1355
OST1384
OST1464
OST1581
OST1611
OST1621
OST1942
OST1943
OST2335
OST2402
OST2501
OST2771
OST2773
OST2930
OST2946
 

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